Terms and Conditions

1. ACCEPTANCE OF TERMS

These Terms and Conditions ("Terms") govern access to and use of the services provided by All Diaspora Errands Ltd ("the Company", "we", "our", or "us").

By accessing this website, requesting a quotation, making a booking, uploading documents, making a payment, communicating with us, or using any service offered by the Company, the Client acknowledges that they have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with these Terms, you must immediately discontinue use of the website and services.

2. COMPANY SERVICES

The Company provides concierge, facilitation, and errand services on behalf of Kenyan diaspora clients, including but not limited to:

• Bill payments
• Property inspections
• Shopping and procurement
• Courier coordination
• Travel assistance
• Document processing assistance
• Airport pickups
• Event planning assistance
• Administrative support services
• Other lawful errand-related services

The Company reserves the right to refuse, suspend, or terminate any service request at its sole discretion.

3. NO GUARANTEE OF RESULTS

The Company acts primarily as a facilitator and service coordinator.

The Company does not guarantee:

• Approval of applications
• Government decisions
• Third-party approvals
• Availability of products
• Availability of transport
• Availability of accommodation
• Specific service outcomes
• Completion timelines affected by third parties

Any estimated timelines provided are for informational purposes only.

4. CLIENT RESPONSIBILITIES

The Client warrants that:

• All information provided is accurate
• All uploaded documents are authentic
• The Client has legal authority to instruct the Company
• The Client shall cooperate in a timely manner
• The Client shall provide all required documentation

The Company shall not be liable for delays or losses caused by incomplete, inaccurate, misleading, or fraudulent information provided by the Client.

5. PAYMENTS

All fees must be paid in full before service commencement unless otherwise agreed in writing.

The Client authorizes the Company to process payments through approved payment channels.

The Company reserves the right to suspend services where payment remains outstanding.

Bank charges, transfer fees, currency conversion fees, and payment gateway charges shall be borne by the Client unless otherwise stated.

6. REFUNDS

Refund requests shall be reviewed on a case-by-case basis.

Service fees already incurred, administrative fees, inspection costs, transportation costs, procurement costs, third-party fees, government charges, booking fees, and processing costs are generally non-refundable.

No refund shall be due where:

• Services have commenced
• The Client changes their mind
• The Client provides incorrect instructions
• A third party declines or delays a request
• A force majeure event occurs

Approved refunds shall be limited to amounts not already committed or expended by the Company.

7. THIRD-PARTY PROVIDERS

Many services involve third-party vendors, suppliers, government agencies, transportation companies, hotels, airlines, courier companies, financial institutions, utility providers, event venues, and other service providers.

The Company shall not be liable for:

• Third-party negligence
• Third-party delays
• Service interruptions
• Product defects
• Government actions
• Supplier insolvency
• Pricing changes
• Policy changes

Any claim relating to a third-party service shall be pursued directly against the responsible third party where applicable.

8. PROPERTY INSPECTIONS

Property inspection reports are provided for informational purposes only.

The Company does not provide engineering, architectural, valuation, legal, environmental, or structural certifications unless expressly contracted through qualified professionals.

Clients acknowledge that inspection findings represent observations made at the time of inspection and are not guarantees regarding future conditions.

9. SHOPPING AND PROCUREMENT

The Company acts as a purchasing agent on behalf of Clients.

The Company is not the manufacturer, distributor, or owner of goods purchased unless expressly stated.

Product warranties remain the responsibility of the original supplier or manufacturer.

The Company shall not be liable for manufacturing defects, hidden defects, recalls, misuse, or product performance issues.

10. LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company's total liability arising from any claim shall not exceed the total amount paid by the Client for the specific service giving rise to the claim.

The Company shall not be liable for:

• Indirect damages
• Consequential damages
• Special damages
• Punitive damages
• Loss of profits
• Loss of business opportunities
• Emotional distress
• Reputational harm
• Data loss
• Loss of goodwill

This limitation applies regardless of the legal theory upon which the claim is based.

11. INDEMNIFICATION

The Client agrees to indemnify, defend, and hold harmless the Company, its directors, shareholders, officers, employees, contractors, consultants, representatives, affiliates, successors, and assigns from any claims, demands, liabilities, losses, damages, penalties, fines, costs, and legal expenses arising from:

• Client instructions
• Client negligence
• Client breach of these Terms
• Client misuse of services
• False information provided by the Client
• Violations of law by the Client

12. FORCE MAJEURE

The Company shall not be liable for delays, interruptions, failures, or inability to perform caused by events beyond reasonable control including:

• Natural disasters
• Floods
• Fire
• Pandemic outbreaks
• Government restrictions
• Political unrest
• Terrorism
• Civil disturbances
• Utility failures
• Internet outages
• Transportation disruptions
• Cyberattacks

13. DISPUTE RESOLUTION

The parties shall first attempt to resolve disputes through good-faith negotiations.

If unresolved, disputes shall be submitted to confidential mediation.

Where mediation fails, disputes shall be referred to binding arbitration in Nairobi, Kenya.

The parties expressly waive participation in any class action, representative proceeding, or collective claim to the fullest extent permitted by law.

14. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Subject to mandatory legal requirements, the courts and arbitration tribunals of Kenya shall have exclusive jurisdiction.

15. TIME LIMIT FOR CLAIMS

Any claim against the Company must be brought within six (6) months from the date the claim arose.

Failure to bring a claim within this period shall constitute a waiver of the claim to the fullest extent permitted by law.

16. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, designs, images, software, branding, and service descriptions, remains the exclusive property of All Diaspora Errands Ltd.

Unauthorized reproduction, distribution, modification, or commercial use is prohibited.

17. TERMINATION

The Company reserves the right to suspend or terminate services without notice where:

• Fraud is suspected
• False information is provided
• Abuse of staff occurs
• Illegal activity is suspected
• Payment obligations are not met

18. MODIFICATIONS

The Company reserves the right to modify these Terms at any time.

Updated Terms become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the revised Terms.

19. CONTACT INFORMATION

By using this website and our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.